Account Management

 

Q & A

Scenario 1: Account name or password is incorrect.

Solution: Check whether the account id/email address/password you have entered is correct. If you have forgotten the password, please recover the password and try to log in again.

Scenario 2: SNS(Social Network System) account login problem, including Google, Facebook, Twitter, Pinterest, Instagram, VK, OK.

Solution: Please sign in directly with your third party account and password.

  1. Check if keyboard’s “Caps Lock” light is on as your password is case-sensitive 

  2. Ensure you don’t enter blank spaces before and after your password.

If you cannot remember the password, click on forgot password and follow the steps to retrieve the password.

Tips: If you do not know where you register the account, try to reset on both sides.

To change your register email address, please follow the below steps:

  1. Sign in your account;

  2. Click on My Account;

  3. Choose “ACCOUNT DETAILS”, then click on “Email address field”

  4. Enter the New Email you want;

  5. and click on “Save Changes”.

[helpful]