Order Status
Q & A
Steps to Follow:
Step 1. Find the setting of ship-to country and currency on the top bar.
Step 2. Choose currency from dropdown list
Note: For order with an approximate value, there will be an estimated price for your reference. Final payment value might be different because it is decided by the card issuer based on its exchange rate.
Payment has been received in our system for this order. To ensure payment safety, there will be a payment verification process which takes no longer than 48 hours. Please wait patiently and check the status of your order later.
Successful verification will help update the order status to “Awaiting Shipment”. After order status updates, we will prepare the shipment.
Unsuccessful verification will lead to a closed order. Payment will be returned to your credit card which you used to pay for this order, normally you will receive the refund in 20 days.
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Click ‘Request Order Cancellation’. Select a reason for cancellation
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Wait for a confirmation from us in 48 hours, if no update is received then the order will be canceled automatically.
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Refund will be processed to your bank/card account within 3-20 business days
Notes:
1. Order cannot be canceled when order status is ‘Payment being verified’ or ‘Payment processing’. You can try to cancel the order after the order status update.
2. Due to high order volume we may not reply immediately, kindly be patient for the same.
In order to ensure the safety of your payment, We execute a verification process for every order. Some orders may be closed due to potential security reasons, including but not limited to:
Scenario A: Coupon/discount has already been used by the same user.
For this scenario, please delete the coupon/code on your order and try again.
Scenario B: Incomplete information of order.
For this scenario, please input complete name information and try again.
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