Q & A
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Visit “My Orders”-Find the order-Click “Track Order” /”Click here to view more”.
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Check Your Email, We continuously send Updates of your Order and tracking Number in your mailbox.
To check whether your order has been shipped, you can go to Visit “My Orders” , find the order, and check the order status.
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Awaiting Shipment: We are in process of shipping the order. Kindly revisit and check the status in 2 days.
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Awaiting Delivery: We have shipped the order. You may check the tracking status and wait for the delivery.
After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated.
If tracking information on the order page is still not updated 12 days after shipment, you may contact us for more information.
Please Track the parcel to check the package status:
– If the package is in transit with normal logistic update:
According to our experience, the majority of the packages will be delivered within the time frame promised.
If your package does not arrive by the promised time (PST), please contact us via email and we will help you then. We appreciate your patience.
– If it is overpromised delivery time and there is no tracking information, package is returned or is on hold in customs or shipped to wrong address. Please check for an update on order status.
If you would like to return the fund, you are suggested to contact us via email, or place new order online in our store.
The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.
1. Contact information of the local post office in some countries:
Country Contact Number
Russian Federation (+7 495) 744 55 44
Mexico (+52 55) 53 85 09 67
United Arab Emirates (+971) 600599999
Saudi Arabia (+966) 920001144
Italy 803160 (green line for land-line telephones)
Brazil 0800 725 0100
Ukraine (+380 44) 235 33 81
Spain 902197197
Poland (+4822) 548 15 06
France 0969 391 391(Chronopost); 0825 878 888(Coliposte)
Chile 600 950 2020,2 562956 0303
Turkey (+90 212) 337 10 30
America (+1 800) 222 1811
2. Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official website, where you will be able to find their contact information.
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
1. Importing tax/document is required. Please pay the tax/provide the document for customs clearance.
2. Document from beautiful bundles is missing. Please contact us to get the required document, and then clear the customs.
Below is the contact information of customs in several countries:
Country Contact
Russian Federation (+375 17) 222 72 47/ 222 72 28
Mexico (+52 55) 51 33 07 15
United Arab Emirates
Dubai: (+971 4) 337 4546 / 2146 | Abu Dhabi: (+971) 2633 4832
Saudi Arabia
Riyadh: (+966) 1 289 8217 | Jeddah: (+966) 2 627 9033 | DMM: (+966) 3 842 8665
Italy (+39 03) 3166 24 73
Brazil (+55 11) 2112 7267
Ukraine (+380 44 ) 245 62 20
Spain (+34 91) 396 42 32
Poland(Warsaw): (+48 22) 548 14 31
Bitom: (+48 32) 281 82 80 / 89
Poznan: (+48 61) 869 72 61
Szczecin: (+48 91) 434 37 83
France (+33 1) 5501 3812
South Korea (+8232) 743 9741
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